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New Clients - Read Here First
The following information is included in the "Welcome" e-mail we sent you when the setup of your account completed. If you have lost your "Welcome" e-mail, then you may request another one by contacting us.
Viewing Your Web Site
You may use either your IP address (xxx.xxx.xxx.xxx) or your domain name to access/view your account.
"xxx.xxx.xxx.xxx" represents a unique number (IP address) that we have assigned for your account. Your IP address was included in the "Welcome" e-mail. All of the following values will work to view your web site via your web browser:
NOTE: Use your IP address (xxx.xxx.xxx.xxx) while waiting for the domain name registration and/or transfer (DNS modifications) to complete.
You may use SSH (Secure Shell, Protocol Version 2), FTP, Microsoft FrontPage or the Web Control Panel to access your account.
More info on SSH (Secure Shell) is available here. When using an SSH program, make sure to select Protocol Version 2. Do NOT use Protocol Version 1.
More info on FTP (File Transfer Protocol) is available here.
More info on Microsoft FrontPage is available here.
To use your Web Control Panel to access your account, please read here.
Web Control Panel
The Web Control Panel gives you an easy interface via which to manage and access your account, establish databases, create email (POP) accounts, and many other services. For further info on accessing your Web Control Panel, please read here.
Email Access / Setup
By default, your account has the following e-mail address, automatically created when your account has completed setup:
You may access your e-mail via various methods:
In order to reduce the amount of spam e-mail you may receive:
You may create additional e-mail accounts (also known as POP accounts):
More info on e-mail is available below:
Internet Security Recommendations
You may wish to review our Internet Security Recommendations here: Internet Security.
In particular, we highly recommend reviewing the security notes on Email Security.
Support and Help
Our Support and Help Desk has numerous sections, designed for the purpose of helping you achieve the most from your web hosting account. The following two sections in particular will prove the most helpful as they address the great majority of the technical aspects related to your accounts:
If you can not find the answers to your questions, please feel free to contact us at any time.
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