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Part 3 - E-Mail & Web Control Panel
The following topics are discussed further below:
NOTE: More information on e-mail is available in our E-Mail FAQ.
By default, your account has the following e-mail address, automatically created when your account has completed setup:
You may access your e-mail via various methods:
Note 1: We have implemented a mail feature to stop unauthorized users from using our SMTP servers. Before you can send out any e-mails using your e-mail client, you must first login and check for mail. Typically, you only need to check the POP server once per day. For most users, this is transparent, as generally, when you activate most e-mail programs, they immediately login and check for e-mail.
Note 2: In some cases, your local ISP blocks the use of other companies' SMTP services. They do this in order to minimize the spam going thru their systems. In such cases, instead of using the SMTP setting for your web hosting account, you will need to use the SMTP setting provided by your local ISP. All of the other settings above remain the same.
Various e-mail programs/clients are discussed below.
We strongly recommend using Eudora as your e-mail client. Eudora is available for free from http://www.eudora.com.
Eudora runs under both Micorosoft Windows and Macintosh operating systems. The Eudora program will guide you thru the setup process. If you wish to configure Eudora to use your default e-mail address, then you supply Eudora with the following information:
You may also configure Eudora to access any POP email accounts that you may have created via your Web Control Panel. In such cases, Eudora will need to be supplied with the following information:
Note: Many of our clients in China report significant problems in using Microsoft Outlook to access their e-mail. We recommend that you use Eudora instead.
Please consult the help and configuration files that are included in your Microsoft Mail program. If you wish to configure Microsoft Mail to use your default e-mail address, then you supply Microsoft Mail the following information:
You may also configure Microsoft Mail to access any POP email accounts that you may have created via your Web Control Panel. In such cases, Microsoft Mail will need to be supplied with the following information:
With any e-mail client that you choose to use, the setup information that you provide is basically the same as above. If you wish to use your default e-mail address, then configure your e-mail client with the following:
You may also configure your e-mail client to access any POP email accounts that you may have created via your Web Control Panel. In such cases, you need to supply your e-mail client with the following information:
To create additional POP, FTP and SSH accounts, login to your Web Control Panel (http://YourDomainName.com/cgi-bin/plusmail), then click on "User Manager" and then on "Add User" and follow the directions provided on that page. Make sure to supply a new password for the new account. It takes 15 minutes for the new account to become active.
With respect to new FTP and SSH accounts, you may restrict such accounts to their own directory (for example, http://www.YourDomainName.com/yourclient, where "yourclient" is the name of the directory you have assigned to the particular account.). These accounts will have their own /home and /www directories, and they will not have access to the rest of your domain.
The following parameters are particular to the new POP, FTP and SSH accounts that you create.
PlusMail is a sophisticated e-mail and account management system that is included with all of our iStarter, E-Commerce and Corporate web hosting accounts. This is known as your Web Control Panel, and is described in more detail below.
The Web Control Panel enables you to control all aspects of your web presence from any web browser that you choose to use.
To access your Web Control Panel, point your browser to the following URL:
With your Web Control Panel, you may:
In addition, the Web Control Panel allows you to:
NOTE 1: Do NOT submit the same username more than once.
When setting up your POP, FTP and SSH accounts, do NOT submit the same username more than once. This will corrupt the file; not allowing you to use the account even though it will appear on your User Manager screen. Submit the account once; wait 15 minutes and then check the User Manager screen. If it is not there, press your web browser's "Refresh" or "Reload" button.
NOTE 2: The username that you create MUST be unique to the server.
The username that you create MUST be unique to the server. If you get the following error message:
then you MUST create a different username. The reason for this error message is because the mail servers are operated in a shared environment. Another domain has already created that particular POP name. It is easy to work around this problem by using the "E-Mail Forwarding" feature of your Web Control Panel.
If, for example, the POP name (username) "sales" is already taken, and you definitely want to have "sales", then just click on the 'E-Mail Forwarding" page of your Web Control Panel and input the name "sales" in the left column of a row and enter the full email address that you will forward such email to in the right column of the same row.
NOTE 3: Your web browser MUST be set to allow cookies.
Due to the unique security requirement of the Web Control Panel, you MUST have your browser set to allow cookies. This, in conjunction with a number of hidden verification systems, ensures that you are the only user allowed to access these features on your domain. It is also recommended that you do not operate any other web-based applications when accessing your Web Control Panel.
The fastest and simplest way to setup your e-mail redirects is to use your Web Control Panel's "Email Forwarding" page. Login to http://YourDomainName.com/cgi-bin/plusmail, click on "Email Forwarding," and then follow the instructions provided on that page.
You may also set these up manually. There is a file in your home (root) directory called ".redirect". This file can be edited and re-uploaded. Just make sure that each of your redirects is on its own line, with a space between the name and where you want it redirected. Don't add empty lines between entries, and make sure the file is saved in ASCII (text) format and uploaded in ASCII (not binary) format. When you download it to your hard drive, you will see that it already has a one-line entry that looks like this:
By leaving this line in, any e-mail ending with @yourdomain.com will be sent to email@example.com.
Note 1: You may remove the default line in the .redirect file and bounce all e-mail that is not separately listed. This will allow you to eliminate many of the spam messages that come in under odd aliases.
The following is an example of a ".redirect" file:
In this example, all e-mail sent to firstname.lastname@example.org would be redirected to H.Simpson@nuclear.com. All e-mail sent to email@example.com would be redirected to MaskedAvenger@notatschool.org. Any other e-mail addressed to your domain would go to firstname.lastname@example.org email account
The benefit of PlusMail redirects is that you don't need a separate POP account for each e-mail address you want to use in your domain. You can place in your web pages, "Send e-mail to email@example.com" without the need to create a separate entry in the .redirect file because ALL e-mail goes by default to firstname.lastname@example.org, unless "help" is specified to go somewhere else.
Multiple redirection is possible. For instance, if you want e-mail to go to two addresses at the same time, enter the different e-mails with a comma to separate them (no spaces). For example:
Note 2: You may only forward up to a maximum of four e-mail addresses in the .redirect file and they must be listed on a single line. If more than four forwarding addresses are needed, use the mail lists directory feature.
E-mail redirects can be used in conjunction with autoresponders to return an error message to people sending e-mails to invalid e-mail addresses on your domain. This autoresponder could send back an error message like, "Oops, you reached an invalid address, please try again." Refer to the Autoresponders section below for instruction on how to implement this.
An autoresponder is a simple way of setting up an e-mail address that will return a message automatically when someone sends e-mail to it.
NOTE 1: Do NOT name your autoresponder the same as a POP e-mail account. Neither will work properly if they have the same name.
The fastest and simplest way to setup your autoresponders is to first login to your Web Control Panel, click on "Autoresponders", and then follow the directions provided on that page.
You may also set them up as follows:
The original e-mail message will be sent to email@example.com, and the original sender will get the infobot text.
NOTE 2: Be sure to put the text file in the infobot directory before modifying your .redirect file, or the infobot will not work.
You may have as many autoresponders as you want. Just save them all in the infobots directory, and give them each a unique name between 3-16 characters long.
The fastest and simplest way to setup a mail list is to login to your Web Control Panel, click on "Mail Lists," and then follow the directions provided on that page.
You may also create a mail list manually as follows:
To send mail to the list, just type the firstname.lastname@example.org. For example, if your domain name is "mystore.com" and your mail list filename is "clients", you would e-mail "email@example.com".
NOTE 1: Your mail list, autoresponder, and .redirect files can not have the same filename.
To password-protect your mail lists, add the desired password to the first line of the mail list and whenever you send mail to the list, put this password as the first line of the text message.
With a subscribable mail list, you may offer your clients a monthly newsletter, sales updates or just a friendly hello. Your clients may easily subscribe to your list via e-mail. The PlusMail System is capable of multiple lists, so you may easily organize various information for your customers. There is a limit of 1,000 subscribers per list, and you may e-mail a message up to 75k.
The fastest and simplest way to setup a subscribable mail list is to login to your Web Control Panel, click on "Mail Lists," and then click on "Subscribable Mail Lists" and follow the directions provided on that page.
You may also create your subscribable mail list manually as follows:
Note 2: When sending e-mail to your list for the first time, you will get the autoresponder reply immediately, but you may not see the corresponding mail list file right away, as our system takes time to build it. Wait 15 to 30 minutes and it will show up. (Depending on the time of day and current traffic conditions, our servers may be allocating it to a lower priority.)
Majordomo Listserver is an add-on feature that requires an additional monthly fee. If you wish to have a Majordomo Listserver activated, please contact us, and provide a Majordomo List Name. Make sure it has a different name than the name of your domain. For instance, if your domain were "mystore.com", you could request "mystoredomo".
Once we have setup your Majordomo listserver, you may get help by sending an email to firstname.lastname@example.org. On the first line of your email, just type the word "HELP". You will be sent a general help file. If you want more detailed instructions on using Majordomo, email the autoresponder at email@example.com.
Another great resource for Majordomo information is http://www.greatcircle.com/majordomo/majordomo.manual.txt
The webmail program we provide is called "SquirrelMail," and is accessible here:
Typically, SquirrelMail is activated by default for new accounts. If it is not activated for your domain, then you just need to activate PHP. Login to your Web Control Panel (http://YourDomainName.com/cgi-bin/plusmail), click on "Free Scripts," and then select PHP. It will take 15 minutes to be ready, and then you may access your webmail login page.
Spam Assassin is a mail filter that identifies spam and junk mail using text analysis. Using its rule base, it uses a wide range of heuristic tests on mail headers and body text to identify spam or unsolicited commercial email.
On the 'Plusmail' accounts (iStarters, E-Commerce and Corporate), you may configure its settings via the "Options" page of your webmail program: http://YourDomainName.com/webmail
On the Ensim accounts, login to your "user" web control panel (http://Your DomainName.com/user), and select "Spam Filtering."
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