|
SUPERIOR WEB HOSTING SOLUTIONS | " we make it work " |
 |
|
|||||||||||
|
|
E-Mail Frequently Asked Questions
NOTE: More information on e-mail is available in our Online Support Manual: Part 3 - E-Mail and Web Control Panel. How do I access my mailbox to check my email?
By default, your account has the following e-mail address, automatically created when your account has completed setup: You may access your e-mail via various methods: You may create additional e-mail accounts (also known as POP accounts):
Note 1: We have implemented a mail feature to stop unauthorized users from using our SMTP servers. Before you can send out any e-mails using your e-mail client, you must first login and check for mail. Typically, you only need to check the POP server once per day. For most users, this is transparent, as generally, when you activate most e-mail programs, they immediately login and check for e-mail. Note 2: In some cases, your local ISP blocks the use of other companies' SMTP services. They do this in order to minimize the spam going thru their systems. In such cases, instead of using the SMTP setting for your web hosting account, you will need to use the SMTP setting provided by your local ISP. All of the other settings above remain the same. How do I add POP email accounts? The POP accounts that come with your web hosting account are already unlocked. Login to your Web Control Panel (http://YourDomainName.com/cgi-bin/plusmail), click on "User Manager," then click on "Add User" and follow the instructions provided on that page. Make sure to provide a password for your new POP email account. The new account will be activated within 15 minutes of hitting the submit button. What is the outgoing SMTP mail server setting for my POP email accounts? The SMTP setting is just your domain name. For example, if your domain name is homer.com, then your SMTP server setting is homer.com. (Do not use the 'www'.) Note that some ISPs block Port 25 (the common Port used for SMTP). If they are doing this, then you will not be able to send email using YourDomainName.com as the SMTP setting; instead, you must set the SMTP setting to the one provided by them, your ISP provider, but leave all other email settings the same. For example, your incoming POP server name setting will still be YourDomainName.com. What is the incoming mail server setting for my POP email accounts? The incoming mail server setting is simply your domain name. For example, if your domain name is homer.com, then the incoming mail server name is homer.com. What is an E-Mail Redirect (Email Forwarding)? A redirect is a way to send email from one email address to another email address, either on our servers or hosted elsewhere. For example, you may wish to redirect mail that is addressed to someone@yourdomain.com to that person's personal e-mail account (such as to a yahoo or hotmail e-mail address). How do I use E-Mail Redirects?
E-Mail Redirects are used to redirect e-mail from one address to another. For example, you might have sales@yourdomain.com automatically redirected to your sales person’s personal e-mail address; and support@yourdomain.com redirected to your support person’s personal e-mail address, and so on. You may also have redirects setup to send e-mail to more than one address. For example, you may have all e-mail addressed to support@yourdomain.com redirected to all of the members of your support staff. You may have as many redirects as you like, and with the Web Control Panel, setting them up is as simple as filling in the blanks. Once you've logged into your Web Control Panel, select the "Email Forwarding" button from the panel menu. Changes take effect in approximately 15 minutes. Things to know: How do I setup Autoresponders?
Simple Autoresponders are used to send automatic responses to e-mail sent to a specified address in your domain. For example, you might indicate on your web page that a visitor should write to prices@yourdomain.com for a current price list. Then, setup an autoresponder with a message listing your prices. When an e-mail is sent to prices@yourdomain.com, the price list is sent in response automatically. You may have as many autoresponders as you like. To set them up with your Web Control Panel, login and select the Autoresponders button from the panel menu. Changes take effect in approximately 15 minutes. Maillists represent a very popular method to send and receive information of a particular type. For example, you might wish to add all of your customers to a mail list, then notify them all of upcoming sales or specials with just one e-mail "flyer." To set up Mail Lists with your Web Control Panel, select the "Mail Lists" button from the panel menu, and follow the directions provided on that page. Why do I get the error "userid already exists"? You share your server with other domains. Each user has either a SSH, FTP or POP e-mail account as a user of the server. So, the message "the userid you requested is already in use by someone on this server, please select another," just means that the name is already taken by another domain. A user name can only be used ONCE per server. But do not worry; you may work around this problem by using an email redirect to forward such email to another valid account. For example, if a POP name such as "sales" is already taken, you can use a redirect that will make the name valid and just redirect this to another email address. What are Subscribable Maillists, and how to setup? A subscribable maillist is one that visitors to your site may join on their own, without the need for you to manually enter their e-mail address. Subscribable maillists are generally focused on a particular topic of interest, such as programming, science fiction, coin collecting, web hosting, pop stars, babes. Note: Only e-mails of 75KB or less can be sent to the subscribable maillist. To setup Subscribable Maillists with your Web Control Panel, login and select the Mail Lists button from the panel menu, then select Subscribable Mail Lists and follow the directions provided on that page. If you select to Edit a list, the current message and members of the list will be displayed for you. You may add or delete members from the list and edit the confirmation message. When you are finished editing your list, be sure to click on the Edit Subscribable Maillist button to save your changes. What can I do if my domain is getting a lot of Junk E-Mail (Spam)?
There are two things that you should do to minimize the amount of Spam you receive: How do I get copies of e-mail sent to my Autoresponders? At this point you should have already created the autoresponder and it should be functioning. It's important that this step be completed first. Using your Web Control Panel, click on E-Mail Redirects and make a entry under the same alias name as your autoresponder, enter the e-mail address next to it that you would like copies of the e-mails to go to. Example: Suppose your domain name is homer.com and e-mailing duff-beer-prices@homer.com returns a list of prices to your visitors automatically. The redirect should look as follows:
This will send all requests for the Autoresponder named "duff-beer-prices" to the default user POP name homer. ;-) I can receive email, BUT I can't send email through my domain. What the hell is causing the problem? There are a few things things that could cause this problem. You're not setting the reply address in your email client to something@yourdomain.com on our servers, you haven't logged in to check email first before sending any, and/or your local ISP blocks Port 25. ISPs will often block Port 25 so that they can control Spam going through their systems. Port 25 is the common Port that is used for SMTP service on internet servers. There are many large ISPs that will block Port 25. You may need to check with your provider for more info. However, it is our experience that often the majority of the tech staff of such ISPs are not aware that they are blocking Port 25. So, if you are in a situation where you suspect they are blocking Port 25, then use the SMTP setting provided by your local ISP, but keep the POP setting as YourDomainName.com. For example, Hong Kong Broadband Network / ctinets.com blocks Port 25. They started doing this in September 2003. If using HK Broadband (ctinets), then you should set your SMTP setting to the value provided by them. It will look something like this: smtpo.ctimail.com, or smtpo.hkbn.com, or smtp3.ctimail3.com. And, keep the POP setting as YourDomainName.com, and your login id and password the same as we gave you. Microsoft Outlook Users: If you are located within China, we strongly suggest that you use the email client Eudora instead. Eudora is available for free from http://www.eudora.com. How do I activate SquirrelMail / Webmail? To activate SquirrelMail / Webmail on your account, you need to first activate PHP. (On newer accounts, this has been done for you.) On older accounts, login to your Web Control Panel (http://YourDomainName.com/cgi-bin/plusmail), click on "Free Scripts," and select PHP. Once PHP is activated (about 15 minutes), then you will be able to access the SquirrelMail / Webmail login page: http://YourDomainname.com/webmail How do I access SquirrelMail / Webmail? To access SquirrelMail / Webmail on your account, point your web browser to http://YourDomainName.com/webmail How do I activate the spam filtering software? To activate your Spam Assassin spam filtering software, login to your webmail program (http://YourDomainName.com/webmail), click on "Options," and then click on "Spam Filter Configuration" and follow the directions. |
|
|
 |
HOME | |  |
CONTACT | |  |
ORDER & BILLING | |  |
SUPPORT & HELP | |
Copyright Notice | Policies & Guidelines | Privacy Statement | Site Map
Copyright © 1998-2008 PeoplesWare.com. All Rights Reserved.